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  • Do you ship from Hong Kong, and are your watches Swiss made?
    Swissclones watches are highly sought-after for their exceptional quality and craftsmanship. To be considered Swiss made, a watch must meet specific criteria set by Swiss law. According to these regulations, a watch must be manufactured in Switzerland and have at least 60% of the value of its movement be of Swiss origin. The movement must also be assembled and inspected in Switzerland. In addition, the watch must meet certain standards for the materials used, the level of craftsmanship, and overall durability. At Superclones, our watches are Swiss made and assembled in Hong Kong. This means that they meet the strict criteria set by Swiss law for materials, craftsmanship, and durability, and are assembled in a state-of-the-art facility in Hong Kong. We are proud to offer these exceptional timepieces to our customers at a competitive price.
  • What materials are used in your watches?
    Our watches are made with a range of materials, including precious metals like solid gold, gold plated, ceramic, and platinum, as well as high-grade 904 L stainless steel and titanium. The particular materials used depend on the specific brand and model of the watch. In addition, some of our watches may have decorative elements made of materials such as lab diamonds, precious stones, and physical vapor deposition (PDV). We also use high-quality sapphire crystal glass, which is made from synthetic sapphire and is renowned for its extreme hardness and durability. The movements or mechanisms in our watches are often composed of a combination of metal parts and jewels and are powered by swiss ETA. The dials or faces of our watches may be made of materials like ceramic or enamel, and the straps or bracelets may be made of materials such as leather, rubber, or metal. Our watches are known for their attention to detail and the use of top-quality materials, which contribute to their high price points.
  • What sets your watches apart from those offered by other sellers?
    Our watches are made using the finest Swiss made machinery, ensuring the highest quality and precision in their movements. We are committed to delivering exactly what you see on our website, without any surprises or disappointments. We stand behind our products and are dedicated to ensuring your satisfaction with every purchase. Unlike some other sellers, we do not compromise on quality or honesty in order to make a sale. You can trust that when you buy from us, you are getting the best value and the best product.
  • Are your watches water-resistant/waterproof?
    Yes, our watches are water-resistant. The standard water-resistant limit for our watches is 60 meters, although some models are designed to withstand depths of up to 300 meters. Please refer to the individual product descriptions for specific water-resistant ratings.
  • Do you offer warranties on your watches?
    Yes, we offer a limited warranty of 2 Years on all of our watches. The specific terms of the warranty will depend on the brand and model of the watch. Please refer to the warranty information provided with your watch for full details. If you have any issues with your watch that are covered under the warranty, please don't hesitate to contact us for assistance.
  • How do I care for my new watch?
    A: It's important to handle your watch with care to ensure it lasts for many years. To clean it, use a soft cloth and a mild soap and water solution. Never use harsh chemicals or abrasives to clean it. Additionally, you should store your watch in a dry place away from direct sunlight and extreme temperatures.
  • How often should I have my watch serviced?
    A: It's generally recommended to have your watch serviced every 3-5 years to ensure it's running smoothly and to replace any worn or damaged parts. However, this can vary depending on the type of watch and how often you wear it. If you notice any issues with your watch, such as inaccurate timekeeping or difficulty winding the crown, it's a good idea to have it serviced sooner. Don't hesitate to reach out to us for servicing, even if your watch is out of warranty. We will be happy to take care of your watch and ensure it is running smoothly again
  • I am having trouble completing payment on your website
    We apologize for any inconvenience, but online payment may not be available for some countries due to restrictions on counterfeit products. However, we have many other payment options available that can be completed online with ease. Please don't hesitate to contact us for more information on these alternative payment methods. We value your business and want to make sure you have a smooth and convenient shopping experience with us.
  • What is an FAQ section?
    An FAQ section can be used to quickly answer common questions about you or your business, such as “Where do you ship to?”, “What are your opening hours?” or “How can I book a service?” It’s a great way to help people navigate your site and can even boost your site’s SEO.
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